Enterprise Applications

Service CRM for Small and Medium Business | BITS Systems – Authorized Partner – Saleswah CRM

Saleswah CRM for field service management & Sales. Saleswah – Service CRM  is a web based and mobile enabled software product which can handle teams and processes for sales and service management.

Saleswah CRM commitment Reduce- service delivery cost Reduce – service delivery time Revenue- increase revenue and profitability from service.

How Saleswah – Service CRM help reduce time to provide service –

Where are your service technicians located?

What is their workload- pending calls list?

Who is closest to the service location?

Assign calls armed with up to date knowledge of your technician’s locations, skill set and workload. Track the progress of every call. Reassign call from technician to another to balance workload.

How we help reduce service delivery cost How often do your engineers travel to customer site and discover the machine is not covered by contract?

Is the site under warranty or under AMC or neither?

Check the customer’s entitlement to service and set expectations. Send service quotes to those who do not have coverage. Get alerted when a customer is about to go out of warranty or AMC so you can send a proposal.

Earn more from service –

Are you growing your installed base? Are you growing a profitable business?

Initiate service contract sales (when warranty is about to expire) or contract renewals. Start a marketing campaign for getting new sites and equipment under contract.

Host of other other Features –

  • Asset Management
  • Install base
  • Sites and installations
  • Contact Management
  • Contract Management
  • Ticket Management
  • Reports and Dashboard – Service KPIs

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